johnnyfdk
Loading...

How to Give Automated Super Customer Service after the Sale - AfterShip.com Review

A few weeks ago my buddy Kurt walked up to me and said, bro, you gotta check out AfterShip.  It automatically emails customers when their packages are delivered.  At first, I didn't see the point.  Shopify already sends my customer an email with their tracking number, and I had no idea why the customer would want more emails with updates.

But I was wrong, people love updates and I'm glad I gave it a try.  Since then, I've been getting replies to the automated emails from happy customers.  Like this one.


The program updates customers whenever there is new activity in their shipment such as:

"Yay! Your package is on the truck out to be delivered!"

"Oh no!  It looks like your package is going to be delayed until Friday!  Please contact FedEx at 800-299-2992"

"Woohoo, your package was delivered and left on your front door."




I had mine all standard but have rewritten everything to be more personal now.  Also whenever a customer of mine takes the time to reply to my aftership emails, I take the time to write them back personally as well, which really adds to the human factor of eCommerce.

If you after an eCommerce business, check out www.AfterShip.com 


The cost?  Pennies.  I'm spending around $3 a month on it and it gives me Amazon.com like superpowers when it comes to shipping tracking and automation.  


Here's to finding more ways to make our small online businesses better than big box stores!  Taking Amazon down, one niche at a time!  Okay maybe not down down, but at least getting our share.

Time to think outside of the box like Zappos.com did with their shoes.  

Warm Regards,

Johnny FD


If you want to start your own online store, check out Shopify here.  

Wanna learn how to setup a dropshipping store?  Check out Anton's Method.

Like This Post? Share It!

Business 122745106534272612

Post a Comment

Please take a second to log in before you comment. I've turned off the anonymous commenting option. I'm open and respectful with you, please be the same back. Stay positive, trolls and spam comments will be automatically deleted.

emo-but-icon

Home item

Blog Archive

Are you an Insider yet?

Search this Blog

Keep in touch




Recommendations


Any product or service I recommend on this blog I personally use and would recommend to both friends and family. All links on this site are affiliate links so please use them in the resources page or anywhere on the blog if you want to give me credit for referring you.

If you want to learn more about how to start your own blog and make money as an affiliate by earnestly recommending products, check out my course Income Boss.

Featured Post: Read Me!

2020 Travel Plans and 2019 Recap: 11 Countries Traveled!

Want to start an online business?

Want to start an online business?
A post written for friends and family - Step by Step instructions on How to start your own online store.